Serviceniveauaftale
Sidst opdateret: maj 2026
Oppetidstilsagn
Cloudzy forpligter sig til 99.95% drifttid på tværs af alle VPS- og cloud-infrastrukturtjenester. Dette dækker netværkstilgængelighed, serverhardware og strøminfrastruktur på vores datacenterlokationer.
Servicekredit
If uptime falls below the 99.95% threshold during a calendar month, eligible customers can claim a service credit. The credit is calculated based on how much downtime occurred that month:
| Monthly downtime | Kredit |
|---|---|
| More than 20 minutes, up to 36 hours | Hourly cost of the service × length of the downtime |
| More than 36 hours | 100% of the service's monthly cost |
Service credits are not issued automatically. To claim one, open a support ticket at the start of the following month, once the affected month has fully ended, since the credit is calculated against that month's total downtime.
Undtagelser
SLA beskriver situationer, der er udelukket fra oppetidsberegninger, f.eks. planlagte vedligeholdelsesperioder, force majeure-hændelser og problemer forårsaget af kundens egne handlinger eller tredjepartssoftware.
Supportrespons
Teknisk support er tilgængelig 24/7. SLA dækker forventede svartider for forskellige alvorlighedsniveauer samt eskaleringsprocessen ved kritiske infrastrukturproblemer.
This page summarizes Cloudzy's Service Level Agreement. Questions about a service credit? Kontakt support.