Zammad

접근

1. 브라우저를 열고 다음 주소로 이동하세요: http://<SERVER_IP>:8080 (HTTP)
2. Follow the Zammad setup wizard.
3. 관리자 계정 만들기

중요한 파일 및 디렉터리

• Zammad installation directory: /root/zammad
• 환경 파일: /root/zammad/.env
• Docker Compose 파일: /root/zammad/docker-compose.yml
• PostgreSQL 데이터 볼륨: /var/lib/docker/volumes/zammad_postgresql-data/_data
• 레디스 데이터 볼륨: /var/lib/docker/volumes/zammad_redis-data/_data
• Elasticsearch data volume: /var/lib/docker/volumes/zammad_elasticsearch-data/_data
• Zammad storage: /var/lib/docker/volumes/zammad_zammad-storage/_data
• Zammad backups: /var/lib/docker/volumes/zammad_zammad-backup/_data

Zammad Architecture

• NGINX (zammad-nginx) → Web access / reverse proxy (port 8080)
• Rails Server (zammad-railsserver) → Application backend (core logic & API)
• Scheduler (zammad-scheduler) → Background jobs (emails, automations, triggers)
• WebSocket (zammad-websocket) → Real-time updates & notifications
• PostgreSQL (zammad-postgresql) → Primary database (tickets, users, config)
• Redis (zammad-redis) → Cache & background job queues
• Memcached (zammad-memcached) → In-memory caching layer
• Elasticsearch (zammad-elasticsearch) → Full-text search engine
• Backup (zammad-backup) → Automated backups
• Init (zammad-init) → Initial setup & bootstrap tasks

메모

• First startup may take a few minutes.
• If email features are required, ensure SMTP connections are allowed on this server. Request SMTP access if it is currently disabled.