Cloudzy Refund Policy

Cloudzy Refund Policy for New Orders

Legacy Panel (support.cloudzy.com)

Cloudzy offers a 7-day money-back guarantee for all new orders placed on the Legacy panel. If you are dissatisfied with your new VPS service, you may request a full refund within 7 days from the date of purchase. The 7-day money-back guarantee covers 100% of the payment made for the VPS service.

Cloud VPS Panel (panel.cloudzy.com)

For new orders on the Cloud VPS panel, Cloudzy provides a 14-day money-back guarantee. If you decide to cancel your Cloud VPS, you can request a refund for the remaining credits of the account within 14 days from the date of the first purchase.

Refund Request Process

Legacy Panel Refund Request

To request a refund for your VPS purchase on the Legacy panel, please follow the instruction bellow:

1. Log in to your client area at support.cloudzy.com/login/
2. Open a support ticket from your client area and write "Refund" as the ticket subject
3. Specify the reason for your refund request. Submit your refund request within 7 days from the date of the purchase.

Cloud VPS Panel Refund Request

For Cloud VPS panel refund requests, follow these steps:

1. Log in to your client area at panel.cloudzy.com/signin/
2. Open a support ticket from your client area and enter "Refund" as the ticket subject
3. Provide the necessary details regarding the account and credits you wish to refund
4. Submit your refund request within 14 days from the date of first account purchase

Partial Refund Policy (Legacy Panel Only)

Partial Refunds for Prepaid Orders

For Legacy panel prepaid orders that have at least one month left until the due date, Cloudzy offers partial refunds. The amount refunded will be calculated as follows:Covered Amount = Total Paid Amount − (Monthly Price of the Service × Used Months)

Eligibility for Partial Refunds

Partial refunds are applicable only to prepaid orders on the Legacy panel with at least one month remaining until the due date. Refund requests for partial amounts must be submitted through the support ticket system, and the calculation will consider the number of unused months from the prepaid period.

Recurring Payment and Cancellation Process

Recurring Payment Management (Legacy Panel Only)

Please note that payment subscriptions (such as PayPal, Stripe, credit cards, etc.) must be managed through the original account by the account owner. Cloudzy does not have control over the payment subscriptions created by our customers. It is the responsibility of the account owner to ensure timely payments and manage their payment methods.

Cancellation of Service

If you were in contact with the customer support team and they agreed to your refund request, to cancel your service, follow the steps outlined in the Cancellation Process for the Legacy Panel or How to delete a Cloud VPS for Cloud VPS panel. Please be aware that refund requests for cancellations will be subject to the applicable money-back guarantee or partial refund policy, depending on the panel and the time of the request.

Downtime Compensation

Compensation for Downtimes

In the event of service downtime experienced by the customer's account due to issues within our control, Cloudzy will compensate the customer by adding twice the credit amount that was deducted by the affected services during the downtime. The compensation will be credited to the customer's account balance and can be used towards future purchases and services with Cloudzy without a time limit.

Modification of Refund and Downtime Compensation Policy

Cloudzy reserves the right to modify or update this refund and downtime compensation policy at any time without prior notice. Changes to the policy will be effective from the date they are posted on our website.

Contact Information

If you have any questions or concerns regarding our refund and downtime compensation policy, please feel free to contact our customer support team at:Legacy panel support: https://support.cloudzy.com/submitticket.phpCloud VPS panel support: https://panel.cloudzy.com/support/new-ticket/

By making a purchase with Cloudzy, you acknowledge and agree to the terms and conditions of this refund and downtime compensation policy.