Cloudzy Refund Policy

Cloudzy Refund Policy for New Orders

Cloud VPS Panel (panel.cloudzy.com)

Cloudzy offers a 7-day money-back guarantee from when you create your account. If you cancel within the first 7 days, you can get a full refund of your payment. After 7 days and up to 14 days, you can still cancel and receive a refund for any unused credit.

Refund Request Process

Cloud VPS Panel Refund Reuquest

For Cloud VPS panel refund requests, follow these steps:

  1. 1.Log in to your client area at panel.cloudzy.com/signin/
  2. 2.Open a support ticket from your client area and enter “Refund” as the ticket subject
  3. 3.Provide the necessary details regarding the account and credits you wish to refund
  4. 4.Submit your refund request, and we will process it within 30 days of the withdrawal request.

Cancellation of Service

If you were in contact with the customer support team and they agreed to your refund request, to cancel your service, follow the steps outlined in the How to delete a Cloud VPS for Cloud VPS panel. Please be aware that refund requests for cancellations will be subject to the applicable money-back guarantee.

Downtime Compensation

Compensation for Downtimes

In the event of service downtime experienced by the customer’s account due to issues within our control, Cloudzy will compensate the customer by adding twice the credit amount that was deducted by the affected services during the downtime. The compensation will be credited to the customer’s account balance and can be used towards future purchases and services with Cloudzy without a time limit.

Modification of Refund and Downtime Compensation Policy

Cloudzy reserves the right to modify or update this refund and downtime compensation policy at any time without prior notice. Changes to the policy will be effective from the date they are posted on our website.

Contact Information

If you have any questions or concerns regarding our refund and downtime compensation policy, please feel free to contact our customer support team at:
Cloud VPS panel support: https://panel.cloudzy.com/support/new-ticket/

By making a purchase with Cloudzy, you acknowledge and agree to the terms and conditions of this refund and downtime compensation policy.