Money-Back Guarantee
Last updated: May 2026
14-Day Full Refund
Cloudzy offers a 14-day money-back guarantee on all cloud and VPS services. If you're not satisfied for any reason within the first 14 days, you can request a full refund. Most requests are approved with no questions asked, one exception applies, covered below.
How It Works
Simply contact our support team within 14 days of your initial purchase to request a refund. There is no need to justify your decision, with the one exception covered below. Refunds are processed back to your original payment method.
What's Covered
The guarantee applies to new service signups. The full policy on cloudzy.com details any specific conditions, such as how the guarantee applies to renewals, add-on services, and domain registrations.
Exception: Acceptable Use Policy Violations
Accounts or services suspended for violating Cloudzy's Acceptable Use Policy are not eligible for a refund, even if the request falls within the 14-day window. See AUP Violation Suspension for what counts as a violation and how the suspension process works.
Getting a Refund
To request a refund, open a support ticket at welcome.cloudzy.com or email [email protected]. Our team typically processes refund requests within one business day.
This page summarizes Cloudzy's Money-Back Guarantee policy. Questions about a specific refund? Contact support.