Service Level Agreement

Uptime Commitment

Cloudzy commits to 99.95% uptime across all VPS and cloud infrastructure services. This commitment covers network availability, server hardware, and power infrastructure at our data center locations.

Service Credits

If uptime falls below the 99.95% threshold during any billing period, eligible customers may receive service credits. The full SLA details the credit calculation method, claim process, and any exclusions.

Exclusions

The SLA outlines situations that are excluded from uptime calculations, such as scheduled maintenance windows, force majeure events, and issues caused by customer actions or third-party software.

Support Response

Technical support is available 24/7. The SLA covers expected response times for different issue severity levels and the escalation process for critical infrastructure problems.

For the complete, legally binding version of this agreement, please visit cloudzy.com/service-level-agreement/.