Perjanjian Tingkat Layanan
Terakhir diperbarui: Mei 2026
Jaminan Uptime
Cloudzy berkomitmen untuk 99.95% waktu aktif untuk semua layanan VPS dan infrastruktur cloud. Komitmen ini mencakup ketersediaan jaringan, hardware server, dan infrastruktur daya di seluruh lokasi data center kami.
Kredit Layanan
If uptime falls below the 99.95% threshold during a calendar month, eligible customers can claim a service credit. The credit is calculated based on how much downtime occurred that month:
| Monthly downtime | Kredit |
|---|---|
| More than 20 minutes, up to 36 hours | Hourly cost of the service × length of the downtime |
| More than 36 hours | 100% of the service's monthly cost |
Service credits are not issued automatically. To claim one, open a support ticket at the start of the following month, once the affected month has fully ended, since the credit is calculated against that month's total downtime.
Pengecualian
SLA mencantumkan kondisi-kondisi yang dikecualikan dari perhitungan uptime, seperti jendela pemeliharaan terjadwal, kejadian force majeure, dan masalah yang disebabkan oleh tindakan pelanggan atau perangkat lunak pihak ketiga.
Respons Dukungan
Dukungan teknis tersedia 24/7. SLA mencakup waktu respons yang diharapkan untuk berbagai tingkat keparahan masalah, serta proses eskalasi untuk gangguan infrastruktur kritis.
This page summarizes Cloudzy's Service Level Agreement. Questions about a service credit? Hubungi support.