Depending on the reason for suspension, Cloudzy will either restrict access to the specific VPS involved or suspend the entire account. There are four types of suspension: billing, AUP violation, similarity, and payment dispute. Each is explained in full in its own guide, linked below.
因欠费而被暂停
For hourly (PAYG) servers, if there isn’t enough credit balance, both the billing account and the VPS are suspended. The server is kept for up to 7 days before deletion. For non-hourly servers (monthly, 4-month, 6-month plans, etc.), if the end date passes without payment, access is restricted for up to 7 days. For monthly and other non-hourly services, the VPS is permanently deleted after 7 days if the issue isn’t resolved; for hourly (PAYG) services, see the billing article below for how the grace period works.
Read the full Billing Suspension guide.
因违反 AUP 而被暂停
Based on Cloudzy’s 可接受使用政策, prohibited activities include illegal activity, intellectual property infringement, spamming, resource abuse, network abuse, and more. Depending on the nature of the reported abuse, either the specific VPS or the entire account may be suspended. For a detailed review of a specific case, contact support.
Read the full AUP Violation Suspension guide.
因账户相似而被暂停
Per Cloudzy policy, having multiple accounts, even under different email addresses, isn’t allowed. Legitimate special cases, such as an organization with several teams, need to coordinate with support in advance. If an account is flagged, the user will be required to complete identity verification (KYC).
Read the full Similarity Suspension guide.
因支付争议而被暂停
As long as a payment dispute (chargeback) is open, the entire account remains suspended.
Read the full Dispute Suspension guide.
Not sure which type applies to your case, or think a suspension was made in error? Open a support ticket and the support team will help.