服务级别协议
最后更新：2026 年 5 月
正常运行时间承诺
Cloudzy 致力于 99.95% 正常运行时间 覆盖所有 VPS 及云基础设施服务。该承诺涵盖我们各数据中心的网络可用性、服务器硬件及电力基础设施。
服务信用额
If uptime falls below the 99.95% threshold during a calendar month, eligible customers can claim a service credit. The credit is calculated based on how much downtime occurred that month:
| Monthly downtime | 信用额度 |
|---|---|
| More than 20 minutes, up to 36 hours | Hourly cost of the service × length of the downtime |
| More than 36 hours | 100% of the service's monthly cost |
Service credits are not issued automatically. To claim one, open a support ticket at the start of the following month, once the affected month has fully ended, since the credit is calculated against that month's total downtime.
排除项
SLA 列明了不计入正常运行时间统计的情形，包括计划内维护窗口、不可抗力事件，以及由客户操作或第三方软件引发的问题。
支持响应
技术支持全天 24/7 可用。SLA 涵盖不同故障严重级别的预期响应时间，以及关键基础设施问题的升级处理流程。
This page summarizes Cloudzy's Service Level Agreement. Questions about a service credit? 联系支持.