Trust & Safety
How we keep the Cloudzy network safe for everyone.
Identity verification for crypto payments
Customers who pay with cryptocurrency complete a one-time identity verification before their first crypto order. This applies to every cryptocurrency we accept.
Once you are verified, crypto works like any other payment method on your account.
We do not accept privacy coins such as Monero.
Acceptable Use Policy
Every Cloudzy service is covered by our Acceptable Use Policy. It sets out what is not allowed on our network, including malware, spam, DDoS attacks, and unauthorized access to other systems.
Read the Acceptable Use Policy
Reporting abuse
If you see abuse coming from Cloudzy infrastructure, please report it to our abuse team.
Email: [email protected]
Our abuse desk operates 24/7 for emergency reports. We respond to all reports promptly and investigate each one thoroughly.
Once we receive your report, our team investigates the issue and takes appropriate action, which may include warning the customer, suspending the service, or terminating the account depending on the severity of the violation.
Questions about verification?
Our support team can help with any question about identity verification or payments.