Account & Policy
Suspensions & Acceptable Use
7 guides in this category.
Cloudzy Suspension Types
Cloudzy has four suspension types: billing, AUP violation, similarity, and payment dispute. Here’s a short overview of each, with a link to the full guide.
· Moe
AUP Violation Suspension
Cloudzy may suspend a specific VPS or an entire account for violating the Acceptable Use Policy. Here’s the process, timeline, and why AUP suspensions aren’t el
· Parnian R.
Billing Suspension
Billing suspension works differently for hourly (PAYG) services and non-hourly (monthly, quarterly) services, different grace periods, different scope. Here’s h
· Parnian R.
Dispute Suspension
Opening a payment dispute or chargeback on a Cloudzy invoice suspends the entire account until the dispute is withdrawn. Here’s why, and what has to happen befo
· Parnian R.
Similarity Suspension
Cloudzy’s fraud-detection system can flag an account as similar to a known fraudulent one. Here’s why that happens, how to avoid a false flag, and how to resolv
· Parnian R.
SMTP Ports on Cloudzy Servers
A Quick Overview of SMTP Ports SMTP (Simple Mail Transfer Protocol) is the standard protocol used to send emails between servers. Depending on the use case and
· Parnian R.
Reduce Abuse Complaints When Running a VPN Service
Running a VPN or proxy service makes you responsible, as the IP owner, for what your users do through it. Here’s how to reduce abuse complaints with whitelistin
· Parnian R.