Cloudzy offers a 7-day money-back guarantee from when you create your account. If you cancel within the first 7 days, you can get a full refund of your payment. After 7 days and up to 14 days, you can still cancel and receive a refund for any unused credit.
For Cloud VPS panel refund requests, follow these steps:
If you were in contact with the customer support team and they agreed to your refund request, to cancel your service, follow the steps outlined in the How to delete a Cloud VPS for Cloud VPS panel. Please be aware that refund requests for cancellations will be subject to the applicable money-back guarantee.
In the event of service downtime experienced by the customer's account due to issues within our control, Cloudzy will compensate the customer by adding twice the credit amount that was deducted by the affected services during the downtime. The compensation will be credited to the customer's account balance and can be used towards future purchases and services with Cloudzy without a time limit.
Cloudzy reserves the right to modify or update this refund and downtime compensation policy at any time without prior notice. Changes to the policy will be effective from the date they are posted on our website.
If you have any questions or concerns regarding our refund and downtime compensation policy, please feel free to contact our customer support team at:
Cloud VPS panel support: https://panel.cloudzy.com/support/new-ticket/
By making a purchase with Cloudzy, you acknowledge and agree to the terms and conditions of this refund and downtime compensation policy.