Cloudzy Refund and Compensation Policy

Cloudzy Refund Policy for New VPS

Cloudzy offers a 7-day money-back guarantee starting from the date you create your VPS service. If you cancel within the first 7 days, you’ll receive a full refund of your payment. Cancellations made between day 8 and day 14 are eligible for a refund based on any unused credit remaining in your account. No refunds or credits will be issued after 14 days.

Cloudzy VPS Billing Cycle

Cloudzy offers a range of flexible billing cycles designed to meet the needs of all types of users. Here’s how our refund policy applies to each billing cycle:

Hourly: This works like a pay-as-you-go (PAYG) model. You can cancel your service at any time. You’ll only be charged for the hours you’ve used. There is a full refund within the first 7 days under our 7-day money-back guarantee. If you cancel between day 8 and day 14, we’ll deduct the cost of used hours and credit the remaining balance to your Client Account Wallet.

Monthly: You’re eligible for a full refund if you cancel within the first 7 days under our 7-day money-back guarantee. If you cancel between days 8 and 14, we’ll calculate the used hours, deduct that amount, and credit the remaining balance to your Client Account Wallet.

Quarterly: Same as the monthly plan—full refund within 7 days. From day 8 to 14, we deduct the cost of used hours and credit the rest to your Client Account Wallet.

Semi-Annually: You can receive a full refund within the first 7 days. After that, up to day 14, a partial refund will be issued based on the hours used, with the remaining balance added to your Client Account Wallet.

Annually: The annual plan also includes a 7-day money-back guarantee. If you cancel between day 8 and day 14, we’ll refund the unused portion by deducting the cost of used hours and crediting the rest to your Client Account Wallet.

Cloudzy VPS Refund Request Process

To place your vps refund requests, follow these steps:

Create/Log in to your client account via Cloudzy VPS Panel.
Once logged in, navigate to the “Support” section on the left side of the dashboard and click “New Ticket”.
Enter “Refund” as the ticket subject.
Select “Support” in the Related Department section.
In the message, include all necessary details about the account and the credits you wish to refund.
Submit your refund request, and we will process it within 30 days of the withdrawal request.

Cloudzy VPS Service Cancellation

If you were in contact with the customer support team and they agreed to your refund request, to cancel your service, follow the steps to delete cloud vps of your choice.

Please be aware that refund requests for cancellations will be subject to the applicable money-back guarantee.

Service Downtime Compensation Policy

In the event of service downtime experienced by the customer’s account due to issues within our control, Cloudzy will compensate the customer by adding twice the credit amount that was deducted by the affected services during the downtime. The compensation will be credited to the customer’s Client Account Wallet balance and can be used towards future purchases and services with Cloudzy without a time limit.

Policy Update

Cloudzy reserves the right to modify or update the Refund and Downtime Compensation Policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.

Contact Information

if you have any questions or concerns regarding our refund and downtime compensation policy, please feel free to contact our customer support team at: support@cloudzy.com

Also, we are always available at ticket section of the Cloudzy VPS Panel:
Cloudzy VPS Panel support: https://panel.cloudzy.com/support/new-ticket/

By making a purchase with Cloudzy, you acknowledge and agree to the terms and conditions of this refund and downtime compensation policy.