We sincerely apologize for the disruption our customers experienced on August 18, 2025, at 4:30 PM (Dubai, UAE time). Due to an unexpected bug introduced during an update, some VPS services were temporarily affected, with certain servers experiencing downtime of up to 2 hours.
The moment the issue was detected, our entire engineering team worked tirelessly to identify the root cause and implement a fix. Services were fully restored within approximately 2 hours, and everything is now operating normally.
We take this incident very seriously and have already implemented preventive measures to ensure this specific issue does not happen again.
Thank you for your patience and understanding — we deeply regret any inconvenience this may have caused.
— Cloudzy Newsroom