Cloudzy suspension types

In order to create a safe and reliable environment for all users, we
have provided all users with our policies. Failure to adhere to our
policies may result in account suspension. To give you a better
perspective, this guide will explain what types of suspensions happen in
Cloudzy and how they may affect your account and services.

What Are
the Types of Suspension in Cloudzy?

Our cloud platform has two distinct suspensions regarding two
separate flows.

• Suspension due to insufficient credit

• Suspension due to ToS violation

With this in mind, let’s learn more about each of these VPS
suspensions.

Suspension Due to ToS
Violation

Suspension due to abusing the service has two main types: suspending
a specific Cloud VPS or the user’s account.

1. Suspending a Specific Cloud VPS

When it comes to suspending a particular Cloud VPS, it may include
one of the following actions:

• Suspending the VPS’s network: In this type of
  suspension, the server still exists but bypassing the VPS ID will be
  unreachable, and no data transfer is allowed. Of course, the VNC viewer
  still functions in the control panel and can be used by the user, but
  the VPS essentially has no network connection.

• Suspending the VPS’s VNC: In this type of
  suspension, the user can’t reconnect to the same session and the system
  terminates the VNC server for that VPS. Therefore, the VNC viewer will
  not work in the control panel, and the user will not be able to use
  it.

• Suspending the VPS’s process: When users have
  their VPS process suspended, they cannot access it. The status of
  suspension will be shown in the VPS list for the owner. In this kind of
  suspension, the owner cannot do multiple actions, including reaching VNC
  Viewer, resizing the VPS, deleting that VPS, or even renaming
  it.

Notice: In all these types of suspension, except for
VNC suspension, the owner cannot Turn On/Off (Reboot) the VPS.

Notice: Under some circumstances, the user can
request to have VNC disabled for the VPS in question.

2. Suspending a User’s Account

Suspending a client’s account means suspending all the account
servers and preventing the user from creating new ones.

Suspension Due to
Insufficient Credit

In case, by any chance, a user does not have enough account credit
for their services, we will contact them and a series of events will
follow:

• User’s network will get suspended for all servers immediately
  after the credit balance reaches zero.

• User’s VPS processes will get suspended for all servers after 48
  hours (2 days) of reaching zero credit.

• All user’s servers will be terminated after 168 hours (7 days) of
  reaching zero credit.

Notice: Note that a user can also get suspended for
both the above reasons, ToS violation and insufficient
funds.

Now that you know the types of suspensions and their consequences, we
advise that you prevent actions that can lead to suspension, just to
ensure you have a safe and smooth experience with Cloudzy. If you have
any questions, don’t hesitate to contact us by submitting a
ticket.

<BlogFAQSection data={[ { title: ‘What are the reasons a Cloudzy
admin may suspend my account?’, answer: ‘Under certain conditions, such
as SMTP/email abuse, attacks, and domain abuse, admins will suspend an
account or server.’, }, { title: ‘How to reactivate a suspended account
that violated Cloudzy’s ToS?’, answer: ‘Users experiencing suspension
due to ToS violation or similar actions should open a ticket for that
VPS and wait for the support team to investigate the causes of the
suspension and report back.’, }, { title: ‘How to reactivate suspended
Cloud VPS due to insufficient credit?’, answer: ‘Users experiencing
suspension due to insufficient credit should charge and increase their
account credit to activate their servers. We advise all users to do so
before their credit balance reaches zero. In the unfortunate event of
reaching no credit, users have 7 days to increase their credit balance
and prevent VPS termination.’, }, ]} />